Privacy Policy

1. Introduction

ace68 ("we", "our", or "the Platform") is committed to protecting the privacy and personal information of all users who access our online casino and sports betting services. This Privacy Policy describes in detail how ace68 collects, processes, stores, shares, and protects information about you when you use the ace68 platform available at https://ace68.vip.

By registering an account, accessing the ace68 website, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users in Bangladesh and worldwide who interact with ace68.

2. Information We Collect

When you create an account or use ace68 services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for KYC verification.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: payment method details, transaction history, deposit and withdrawal records via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported payment channels.
• Technical information: IP address, browser type, device identifiers, operating system, access timestamps, and session data collected automatically when you use our platform.
• Usage data: gaming activity, betting history, preferred game categories, session duration, and promotional interactions on ace68.

3. How We Use Your Information

ace68 uses the personal information we collect solely for legitimate purposes necessary to operate the platform and deliver a safe, reliable betting and gaming experience. We do not use your data for any purpose that is not described in this policy.

Account Management & Verification

We use your identity and contact information to create and manage your ace68 account, verify your identity through our KYC process, confirm your age (players must be 21 years or older), authenticate your login sessions, and prevent fraudulent registrations.

Payment Processing & Financial Operations

Your financial details are used exclusively to process deposits and withdrawals through supported payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfers), detect and prevent financial fraud, and comply with anti-money laundering obligations.

Platform Improvement & Personalization

Usage data and technical information help us analyze how users interact with ace68, identify and fix technical issues, personalize your gaming experience by recommending relevant games such as cricket betting, slots, or live casino, and improve overall platform performance for all users in Bangladesh.

4. How We Share Your Information

ace68 does not sell, rent, lease, or trade your personal data to any third party. We may share your information only in the following strictly limited circumstances:

• Payment processors and financial service partners (e.g., bKash, Nagad, Rocket) who are contractually required to handle your data securely and only for transaction purposes.
• Identity verification and KYC service providers engaged solely to confirm user age and prevent underage gambling on the ace68 platform.
• Game content providers and technology partners (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) who may receive anonymized or aggregated usage statistics — never personally identifiable information — to support game delivery.
• Law enforcement or regulatory authorities where disclosure is required by applicable law, court order, or to protect the rights, safety, and security of users and the platform.
• Successor entities in the event of a merger, acquisition, or restructuring — in which case users will be notified before their data is transferred and subject to a revised privacy policy.

5. Cookies and Tracking Technologies

ace68 uses cookies and similar tracking technologies (including local storage and session data) to ensure the platform functions correctly, remember your preferences, and gather anonymized analytics. The types of cookies we use include:

• Essential cookies: necessary for the platform to function, including maintaining your logged-in session and securing transactions.
• Analytics cookies: help us understand how users navigate ace68 so we can improve page performance, game discovery, and the overall experience.
• Preference cookies: store your display settings, language preference, and other customizations so your experience is consistent across visits.
• You can disable or manage cookies via your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain ace68 features.

6. Data Retention

ace68 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by our operational, legal, and compliance obligations. Specifically, financial transaction records and identity verification documents may be retained for a minimum period as mandated by applicable anti-money laundering regulations.

When you close your ace68 account, we will delete or anonymize your personal data in accordance with our internal data governance procedures, except where retention is required by law. If you wish to request early deletion of your data, please contact our support team at [email protected].

7. Your Rights as a User

ace68 respects your rights regarding your personal information. Depending on your jurisdiction, you may have the following rights, which you can exercise by contacting our support team:

• Right of access: request a copy of all personal data ace68 holds about you.
• Right of rectification: ask us to correct any inaccurate or incomplete personal data.
• Right of erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
• Right to withdraw consent: where our processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Children and Underage Users

ace68 is strictly an adults-only platform. All users must be 21 years of age or older to register an account, access our services, or engage in any form of betting or gaming activity on our platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal data, we will immediately suspend that account and delete the associated information. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

9. Security Measures

ace68 implements a range of technical and organizational security measures to protect your personal and financial information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access control systems limiting data access to authorized personnel only, regular internal security reviews and vulnerability assessments, two-factor authentication options for user accounts, and secure storage practices for sensitive data such as passwords (which are hashed and never stored in plaintext). While we take all reasonable precautions to protect your data, no system can be guaranteed as 100% secure. We encourage users to choose strong, unique passwords and never share their account credentials with anyone.

10. Third-Party Links and Services

The ace68 platform may integrate or reference third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming) and payment services. These third parties operate under their own privacy policies, and ace68 is not responsible for the data practices of these external services. We strongly encourage you to review the privacy policies of any third-party service you interact with through our platform. ace68 does not control the data collection or use practices of its game content providers beyond what is governed by our contractual agreements with them.

11. Changes to This Privacy Policy

ace68 reserves the right to update or modify this Privacy Policy at any time. We will notify registered users of significant changes via email or a prominent notice on the ace68 website at least seven (7) days before the changes take effect. The updated policy will include a revised effective date at the top of this page.

Your continued use of the ace68 platform after any such update constitutes your acceptance of the revised Privacy Policy. If you disagree with the updated terms, you must discontinue use of the platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace68 handles your personal data, please contact our support team. We are committed to responding to all privacy-related inquiries promptly.

Email: [email protected] — available 24/7 in English to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.